In the Communications Division, we believe in strong morals such as Honesty, Integrity, Trust, and Respect. We hold these values core and expect the same when interacting with us.
The Communications Dispatch Center is the backbone of the State of Texas Emergency and Public Service sector. In most cases, the dispatcher is the first and last line of contact, whether it starts with a 911 call, or a LEO/Fire initiated call. A dispatcher must remember and look for important details in every encounter they run across. This ensures accuracy and safety. Dispatchers are not only responsible for 911 calls, but also for coordinating [non]emergency radio and teletype communications traffic for Law Enforcement, EMS, Fire/Rescue, Tow Services and special operations for the State of Texas. Dispatchers monitor radio traffic, perform records tasks and utilize the Computer Aided Dispatch system (CAD). Most of the time, the dispatcher is required to perform all these tasks simultaneously. For everything that is accomplished by the Communications Dispatchers, the highest priorities are the safety of the public and our emergency personnel.
Our team is supportive of each other's efforts, loyal to one another, and care for each other both personally and professionally. We value and recognize every individual for their unique skills, talents and contributions. We trust one another to prepare in such a way that puts the reputation of the team and TJDRP first.
We desire a work environment which promotes harmony and consistent and replicable approach for everyone, free of harassment, discrimination, and retaliation. We want to develop an organizational culture that expects high performance and accountability for behaviors at all levels in a collaborative spirit.
We recognize the importance of our role in the response system and strive to keep our citizens and first responders free from danger. With superior equipment, training and committed staff we can help mitigate risk to the public and our members at fires, police, and medical emergencies.
We value honesty and forthright employees who understand our promise is our most vital attribute - our word is our bond. We believe ethical employees foster public trust and provide a strong foundation for future relationships both internally and externally. We honor our commitments, keep promises to each other and are truthful in all actions and communications.
Above all else, we realize that we are here to meet the needs of the public and therefore we take ownership of, and responsibility for our decisions and actions. We recognize the gravity our decisions can have on the outcome of an incident and the need for sound decisions, the use of good judgement and collaboration with our team.
We are committed to quality, personal and professional growth and are committed to achieving and maintaining a high skill and knowledge level through on-going training in all areas of our job. To be successful we believe members must possess a positive attitude and a strong focus on customer service and conduct themselves in a manner befitting our role as a public safety dispatcher.
To protect the citizens of San Andreas, as well as coordinate with our fellow Police Officers, Troopers, Deputies and Firefighters to aid the public with the speed and reliability necessary to uphold law and order in the state.